Question 1

What if I need a helper for less than the two hour minimum?

Accepted Answer

Not All Jobs Are Created Equal

Q: What are your hours of operation?

Booking: We can accept bookings via our website or ToDoolie app 24/7/365. Please Note: The early in the day you book with a 48 hour advance, the more likely students can accept your job. ${color}[#000000](Helper Operations:) Our helpers are available to help from ${color}[#0179c3](9am - 8pm every day of the week). Customer Support: Our normal phone operations are from ${color}[#0179c3](9am - 6pm every day of the week). We also provide after hours customer support over email, texting, and in-app chat support. Office Hours: Our office hours are 9am - 5pm Monday-Friday. Requests for service outside of our office hours may be delayed, depending on demand. <h2 id="readytogetstartedonyourtodolistnbsp">Ready to get started on your To Do list? </h2> Click the button below to get started! <a href="https://todoolie.com">Book a Job Now!</a>

Q: Do you provide tools or equipment?

Unfortunately we ${color}[#000000](don't provide any tools) for the job. Hopefully in the future we can add this feature into the app but logistically we can't coordinate that at the moment. We ask that you prepare for your helper coming by to help with your job by providing all the necessary tools they will need to get the job done. Once they arrive simply let them know where the tools are and where to place them after they are done using it. <h2 id="readytogetstartedonyourtodolistnbsp">Ready to get started on your To Do list? </h2> Click the button below to get started! <a href="https://todoolie.com">Book a Job Now!</a>

Sometimes you just need someone to hold something up, change a few light bulbs, and maybe help move a couple of items. In this case, we are still happy to help.

|| We can book a job for at least 1 hour if you call but we still charge a 2 hour minimum.

Why do you still charge a 2 hour minimum?

Our Helpers often have to drive from other neighboring cities, and in some of those cases that can be anywhere from a 20-45 minute drive in some areas. In order to properly compensate our Helpers and pay them for their time, we charge a 2 hour miniumum.

To help fill up the 2 hour minimum, we have provided a list of ideas in this articles to help you get started on your to-do list.

When your Helpers arrive, just let them know what types of tasks have ready for them.

Didn't find what you were looking for?

Give us a call at ${color}#E14817!

One of our representatives will be happy to help and give you more information.

Ready to get started on your To Do list?

Click the button below to get started!

Question 2

How is payment handled?

Accepted Answer

Everything is handled in the background so you don't have to do anything.

Did you book over the phone?

Then we collected your card information or have your card information on file (we can only see last 4) using our secure payment processing solution called stripe.

|| If you have concerns about security please review stripe's security measures here.

Once your job is completed, you'll received a receipt sent to your email with details about your job. We then review each job for any discrepencies and charge the job manually.

| Any payment disputes please call us at ${color}#E14817! We are happy to help.

Did you book on the app?

Again, everything is done in the background. We have your card information on file (we can only see last 4) and that card will be charged after the job is completed.

Once your job is completed, you'll received a receipt sent to your email with details about your job. We then review each job for any discrepencies and charge the job manually.

| Any payment disputes please call us at ${color}#E14817! We are happy to help.

Didn't find what you were looking for?

Give us a call at ${color}#E14817!

One of our representatives will be happy to help and give you more information.

Ready to get started on your To Do list?

C

Question 3

Does ToDoolie perform background checks?

Accepted Answer

All of our students have been vetted and recruited by us from local schools and universities and are eager to start doing work to help with your to-do list.

At the moment we are currently in the process of integrating with a third party background check provider to make our process faster but for now everything is a manual process.

Ready to get started on your To Do list?

Click the button below to get started!

Book a Job Now!

Question 4

Is it necessary to tip a helper?

Accepted Answer

Tips are always appreciated but never expected. Our extremely competitive prices could save you over half of what you originally planned to spend per project. If our helpers went above and beyond, which we encourage them to do, you are welcome to tip with cash and put a smile on their faces.

Ready to get started on your To Do list?

Click the button below to get started!

Book a Job Now!

Question 5

What are your hours of operation?

Accepted Answer

Booking: We can accept bookings via our website or ToDoolie app 24/7/365.

Please Note: The early in the day you book with a 48 hour advance, the more likely students can accept your job.

${color}[#000000](Helper Operations:) Our helpers are available to help from ${color}[#0179c3](9am - 8pm every day of the week).

Customer Support: Our normal phone operations are from ${color}[#0179c3](9am - 6pm every day of the week). We also provide after hours customer support over email, texting, and in-app chat support.

Office Hours: Our office hours are 9am - 5pm Monday-Friday. Requests for service outside of our office hours may be delayed, depending on demand.

Ready to get started on your To Do list?

Click the button below to get started!

Book a Job Now!

Question 6

Do you provide tools or equipment?

Accepted Answer

Unfortunately we ${color}[#000000](don't provide any tools) for the job. Hopefully in the future we can add this feature into the app but logistically we can't coordinate that at the moment.

We ask that you prepare for your helper coming by to help with your job by providing all the necessary tools they will need to get the job done.

Once they arrive simply let them know where the tools are and where to place them after they are done using it.

Ready to get started on your To Do list?

Click the button below to get started!

Book a Job Now!

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