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Help for Existing Customers
Existing customers start here!
How can I contact my helper?
If you need to communicate with your helper: The ToDoolie app has a great feature which allows you to communicate with them directly though the app! Once a student has accepted the job, you will be able to chat with them through the " Job Messages ", located in the middle of your job card. To navigate to your job card, open up the ToDoolie app and click on ☰ and then click o
How do I reschedule or cancel a job request?
At the moment we are still building features to allow for rescheduling and cancelling your job. Until then please call us at 313-777-8052 for any of the following: Rescheduling: You now have the ability to reschedule through the app! If you've posted a job and you need to reschedule, tap on your job, then tap on the three dots in the top right of your screen. After tapping on the three dots, you will see a drop down menu with a "Reschedule job" option. Modifying: We can update an
What if my jobs runs over the estimated time?
We ideally want to estimate the job to only be more than one hour than needed but we understand that sometimes it's not always accurate. We are still working on new features for booking your job if it becomes an on-going project. Please Note: You are free to dismiss the helper(s) if you begin to run over the estimated amount of time. Please ask them if they can stay after the estimated amount of time. Some helpers may have other jobs to go to. Give us a call (313) 777-8052, we will tr