• ToDooly Doer Guidelines

  Creating a great customer experience is key to our mission here at ToDooly. To pursue that goal, we have created our Doer Guidelines. These guidelines outline our rules and expected behavior for our Doers. You can access the Doer Guidelines here. Have any questions? Contact ToDooly Support through the chat on our mobile app or by calling/texting us at (313) 777 - 8052.Few readers

• How much will I get paid per level?

  All ToDooly Doers start at Level 1 making $12/hour. For every hour you work, you will earn 33 XP. Once you accumulate enough XP, you will level-up and earn a higher hourly rate! For example, to get to Level 2 ($15/hour) you need to earn 99 XP by working for 3 hours. The highest level you can reach is Level 10, where you'll make $23/hour! |Few readers

• What does "pending" payment mean?

  When a payment is pending that means your payment is being processed. The time it takes for pending payments to clear may vary, but typically it takes 1 business day. If your pending payment does not clear within 3 business days, please contact ToDooly Support through the chat on our mobile app or by calling/texting us at (313) 777 - 8052. Be sure to adjust your payout settings to "Manual" in order to allow for instant bank deposits Have any questions? Contact ToDooly Support througFew readers

• I accepted the job now what?

  Once you accept a job, check your "My Jobs" tab to see all your jobs. From "My Jobs" you can message the client via the chat and review the full job details. Make sure to put the job on your calendar and turn on job notifications in your Profile settings! Have any questions or need to cancel the job? Contact ToDooly Support through the Support Chat or by calling us at (313) 777 - 8052Few readers

• What if I can't make it to a job I accepted?

  We may be able to help you get to the job or reschedule it. If the job starts in 24 hours or less, you may not cancel for non-emergency reasons. Have any questions? Contact ToDooly Support through the chat onFew readers

• Why are there no jobs showing in the app?

  If you don't see any jobs in the "Opportunities" section of your ToDooly Doer app, this means that all jobs have already been taken by other Doers. If you have your notifications turned on (turn them on by going to your Profile), you will receive push notifications each time a new job is posted. Be sure to be quick when you see an available job! If there are no jobs available, you can still sign up for a job's Waitlist. Learn more about the Waitlist here (https://help.todoolie.com/en/article/wFew readers

• Can I reschedule my job?

  Yes, you can! Contact ToDooly Support through the chat on our mobile app or by calling/texting us at (313) 777 - 8052 and we can help you to try and reschedule the job. Let us know what days/times work for you, and we can contact the client to see if it works for them. Note: there is no guarantee that a client will be able to reschedule their job. Have any questions? Contact ToDooly Support through the chat on our mobile app or by calling/texting us at (313) 777 - 8052.Few readers

• Does ToDooly provide tax forms?

  When you work for ToDooly, you are an independent contractor. At the end of the tax year, we will provide you a 1099 tax form. To learn more about taxes for independent contractors, check out the IRS website. Doer are individually responsible for reporting their respective taxable income and should consult their tax advisor about the information that will be required of them.Few readers

• What is the Waitlist?

  If a job already has all of the Doers it needs signed up, you can still join the Waitlist for that job! Joining the Waitlist lets us know that you're interested in going to the job in the event that one of the signed-up Doers can't go. You will be one of the first people contacted if a spot on the job becomes available! If you sign up for a job's Waitlist, make sure that you remain available in case of a last-minute emergency drop-out. If you are no longer available to do a job that you have WFew readers

• How can I update my account information?

  You have 2 accounts associated with ToDooly The first is your ToDooly account that is tied to your email and phone number. The second is your ToDooly Wallet with a platform called Stripe.Few readers

• What happens if something is broken during a job?

  Luckily we have insurance! Please inform the homeowner of what was broken and let ToDooly Support know by texting or calling us at (313) 777 - 8052 about the situation. We will take care of it from there :) Have any questions? Contact ToDooly Support through the chat on our mobile app or by calling/texting us at (313) 777 - 8052.Few readers